RETURNS & REFUNDS

1. Return Eligibility

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below. If items from the same order are delivered separately, this period begins when you receive the last item. Any extension required by applicable law will apply.

Returned products must be:

• unworn and unused;

• unwashed and unaltered;

• returned with all original tags attached; and

• returned with any original packaging or accessories supplied with the product.

Items that do not meet these conditions may not be accepted.

However, where a statutory right of withdrawal applies, trying on or opening the product to the extent necessary to inspect it, or the condition of its tags or packaging alone, will not be grounds for refusing the return. Nothing in this policy limits your statutory withdrawal rights or your rights in relation to defective or non-conforming goods under applicable law.

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2. Non-Returnable Items

For hygiene or product-specific reasons, certain products may not be eligible for change-of-mind returns, including:

• underwear and other intimate apparel;

• earrings or pierced jewellery;

• swimwear where hygiene protection has been removed;

• personalised or customised products; and

• items expressly identified as final sale or non-returnable before purchase,

except where the item is defective or applicable law requires otherwise.

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3. Return Shipping

Unless the product is incorrect, defective or otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

To request a return, please submit a request through My Account > Orders or contact help@lloudstore.co within 14 days of receiving your order. If items from the same order are delivered separately, this period begins when you receive the last item. Any extension required by applicable law will apply.

Detailed return instructions will be provided after we review your request.

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4. Refunds

Returned products will be inspected upon receipt.

Eligible refunds will be issued to the original payment method within the period required by applicable law. The applicable deadline may depend on when we are notified of your withdrawal and when we receive the returned product or evidence that it has been sent back. Our inspection and approval process will not extend that deadline.

Please allow up to 10 business days after the refund has been issued for the refunded amount to appear in your account, depending on your bank, card issuer or payment provider.

Original shipping charges and return shipping costs are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

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5. Incorrect or Defective Products

If you receive an incorrect or defective product, please contact us at help@lloudstore.co with your order number and photographs showing the issue.

We will review the request and provide an appropriate remedy in accordance with applicable law, which may include replacement, refund or another reasonable solution.

Where the return is required because the product is incorrect or defective, LLOUD will bear or reimburse reasonable return shipping costs where applicable.

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6. Exchanges

LLOUD does not currently offer direct exchanges, including exchanges for a different size, colour or product.

If you would like a different size, colour or item, please return the eligible product in accordance with this Returns & Refunds Policy and place a new order through the Site.

Availability of your preferred item cannot be guaranteed while your return is being processed.

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7. Statutory Right of Withdrawal — EU Customers

If you are an EU consumer, you have the right to withdraw from your purchase without giving a reason within 14 days after you or a person you designate, other than the carrier, receives the goods. If goods from the same order are delivered separately, the period begins upon receipt of the last item. Any extension required by applicable law will apply.

To exercise your right of withdrawal after delivery, go to My Account > Orders, select the relevant order, and click Return items to submit your request. You may also notify LLOUD CO. PTE. LTD. of your decision to withdraw by emailing help@lloudstore.co with a clear statement, including before delivery or if the return button is unavailable. You may use the withdrawal notice template below, but this is optional. Sending your withdrawal notice before the withdrawal period expires is sufficient.

A valid statutory withdrawal does not require our approval. Submitting a request does not automatically complete a return or refund; our team will review it to arrange the return and refund in accordance with applicable law. We will acknowledge online withdrawal submissions without undue delay by email.

You must send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. Please email help@lloudstore.co promptly to obtain the correct return address and instructions. Awaiting our instructions does not extend this deadline. You are responsible for the direct return shipping costs, except where the goods are incorrect or defective or applicable law requires otherwise.

We will reimburse payments covered by your withdrawal without undue delay and no later than 14 days after receiving your withdrawal notice. For withdrawal from the entire order, this includes the original standard delivery charge, but excludes any additional cost of a more expensive delivery method you selected. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Refunds will be made to the original payment method unless otherwise expressly agreed, without a refund fee.

No restocking fee applies to a statutory withdrawal. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Statutory exceptions may apply, including clearly personalised goods and sealed goods unsuitable for return for health or hygiene reasons that have been unsealed after delivery. A “final sale” label alone does not remove your statutory right of withdrawal. If another provision of this policy conflicts with your statutory rights, those rights prevail.

Withdrawal Notice Template

You may copy the following template and email it to help@lloudstore.co. Using this template is optional.

To: LLOUD CO. PTE. LTD., help@lloudstore.co
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods:
Ordered on / received on:
Order number (optional):
Name of consumer(s):
Address of consumer(s):
Date: