LLOUD currently ships to the following destinations:

Australia, Canada, France, Germany, Indonesia, Italy, Japan, Malaysia, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Switzerland, Thailand, United Kingdom, and United States.

We plan to expand our shipping destinations gradually as reliable delivery becomes available. Shipping to certain destinations may be temporarily restricted during seasonal pop-up store events. The destinations available for your order are shown at checkout.

*Shipping Update · Hong Kong SAR 

From October 14, 2026 at 7:00 PM KST, we will no longer accept new orders for delivery to Hong Kong SAR through the LLOUD Store for this collection.

We are preparing another way to shop the collection in Hong Kong SAR. Stay tuned for more details.

Orders placed before this time will be fulfilled as usual. You may still request cancellation in accordance with our cancellation policy. However, once new orders are no longer accepted, you will not be able to reorder for delivery to Hong Kong SAR. For questions about your order, please contact help@lloudstore.co.

Shipping costs are shown at checkout after you enter your delivery address.

Please allow up to 7 business days for order processing before shipment. Delivery times may vary depending on the destination, shipping method, customs clearance, and seasonal demand.

Once your order has shipped, you can check its delivery status using the tracking link in your shipping confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can also check your order status in My Account > Orders.

Tracking may not be available while your order is being prepared.

If your order has not entered the fulfillment process, you may request a cancellation from My Account > Orders. Once the cancellation is confirmed, you can place a new order with your preferred shipping address, subject to item availability.

Once your order is being prepared or has shipped, an address change may not be possible. If you need help, please email help@lloudstore.co as soon as possible with your order number and new address. If an address change causes a return or reshipment, you may be responsible for the resulting shipping costs.

Shipping carriers may vary depending on the destination and selected shipping method. Your carrier and tracking information will be confirmed in your shipping confirmation email.

We are unable to combine separately placed orders. If you would like your items shipped together, you may request cancellation before the orders are processed. Once the cancellations are confirmed, you can place a new order, subject to item availability.

We are unable to ship to P.O. Box addresses. Please provide a physical street address where the package can be received.

Customs duties, import taxes, and customs clearance fees are not included in the amount paid at checkout. If these charges apply, the recipient is responsible for paying them.

If the charges are not paid, delivery may be delayed or the parcel may be returned to us. We will review the order and any applicable refund once the parcel’s status has been confirmed.

Please check your tracking link for the latest delivery status. If the estimated delivery date provided by the carrier has passed, tracking has not been updated for an extended period, or you believe your package may be lost, please email help@lloudstore.co with your order number and tracking number as soon as possible.

If tracking shows that your package is being returned to sender, please contact us as soon as you notice the update. You may also contact the carrier directly using your tracking number.

After delivery, go to My Account > Orders, select the relevant order, and submit a return request for the item you would like to return. If the return option is unavailable, please email help@lloudstore.co with your order number and the item you wish to return.

Submitting a request does not automatically complete a return or refund. Our team will review your request and provide return instructions or explain why the request cannot be accepted. This review does not limit your statutory right of withdrawal.

Please follow our return instructions to ensure that your parcel reaches the correct address. If you are exercising a statutory right of withdrawal, please observe the return deadline stated in our Returns & Refunds Policy.

If your item is defective or damaged, you received the wrong item, or a component is missing, please email help@lloudstore.co with your order number and clear photos.

Please submit your return request within 14 days of receiving your order. If items from the same order are delivered separately, this period begins when you receive the last item. Any extension required by applicable law will apply.

To receive a full refund, please return the item in its original condition, with its tags, packaging, and included components where possible. If an item has been used, washed, or damaged beyond what is necessary to inspect it, the refund may be reduced where permitted by applicable law.

For a return due to a change of mind, the customer is responsible for return shipping costs.

If your order is defective, damaged, incorrect, or missing an item or component, please email help@lloudstore.co as soon as possible, preferably within 5 business days of delivery. We will review the issue and provide further instructions. This recommended reporting period does not limit your rights under applicable law.

Please email help@lloudstore.co with your order number and clear photos of the parcel, shipping label, product, and all included components. This will help us review the issue with our warehouse and shipping partner.

We do not offer exchanges for a different size, color, or item. If you would like something different, please request a return for the original item, if eligible, and place a new order. New orders are subject to availability.

We will issue eligible refunds to the original payment method within the period required by applicable law. The applicable deadline may depend on your delivery destination and when we receive the returned item or proof that it has been sent back. Your payment provider may need additional time to display the refund in your account.

For a change-of-mind return, original shipping charges are generally non-refundable unless applicable law requires their reimbursement. If the return is due to our error or a confirmed product defect, we will refund the applicable shipping charges.

Before your order enters the fulfillment process, go to My Account > Orders to submit a cancellation request. Submitting a request does not automatically cancel your order. Our team will review your request and confirm whether it has been approved or declined, with an explanation if declined.

If the cancellation option is unavailable, please email help@lloudstore.co as soon as possible with your order number. Once fulfillment has begun, we may not be able to stop shipment.

After delivery, you can request a return in accordance with our Returns & Refunds Policy. These operational restrictions do not limit any statutory right of withdrawal you may have.

You can view your order history and order details in My Account > Orders.

Please review your information carefully before placing an order. Customer details entered at checkout may not be editable after payment has been completed.

If you need help correcting your details, please email help@lloudstore.co as soon as possible with your order number. Changes cannot be guaranteed once fulfillment has begun.

Available payment methods and currencies are displayed at checkout.

Please check that your card details, billing address, selected currency, and available balance are correct before trying again.

If you are using an international card, make sure it supports international online purchases. If the issue continues, contact your card issuer or try another payment method.

Please check the Size & Fit section on each product page for garment measurements and fit notes.

For the best fit, compare the listed measurements with a similar item you already own.

Fabric composition, product details, and care instructions are listed on each product page under Details & Composition and Care Instructions.

Please check your spam or promotions folder first and confirm that the email address entered at checkout is correct.

If you still cannot find the email, contact help@lloudstore.co with your name and order number.

For order-related assistance, please email help@lloudstore.co